Frequently Asked Questions

This page is maintained by Encore volunteers. If you see an answer that needs to be corrected, please contact us!
Click on each question to open the answer.


Contact the Lifestyle Director via this contact form.

5am-10pm daily

The 2024 pool hours are sunrise to sunset, May 11 through September 29.

The basis for the pool guest policy is documented in Pool Guest Guiding Principles.

The Encore pool is open to Encore residents and their guests, ages 30 years and older. Guests must be accompanied by a resident at all times. Anyone using the pool must sign the “Pool and Amenities Release of Liability, Assumption of Risk & Indemnification Agreement,” available in the clubhouse outside the gym area. Anyone who fails to sign the form assumes all risk.

Guiding Principles for bringing guests:

1. On an occasional basis, perhaps a couple of times per month, residents may bring 2-3 visiting house guests;

2. On a daily basis, two people per household may enjoy the pool.

Yes! Instructions for accessing the WiFi nextwork are posted in the clubhouse – coverage extends throughout the pool area.

Clubs and Groups

Here is a listing. You can also find them in the Events Calendar, along with a point of contact.

Contact the Lifestyle Director.

Encore Cares is a resident volunteer group that mails special-occasion cards to residents. If you know of someone who has experienced a bereavement, a milestone anniversary, or a hospitalization, and you know that person would appreciate a note of acknowledgement or sympathy or get-well, email the relevant details to [email protected]

Common Areas in Encore

Briar Chapel HOA is responsible and has a contract with Myatt Landscaping.

Contact Kuester to submit a request.

Encore HOA is responsible and has a contract with Bland Landscaping Company.

Contact CAMS to submit a request.

Community Management- Briar Chapel

Call 888-600-5044 or use the link on the homepage.

Community Management- Encore

My Property

Submit a request to the Briar Chapel Design Review Committee using the Briar Chapel Life link on the homepage.

May 2023 Irrigation continues to be a work in progress: some Encore residents get water and some don’t, some sprinkler heads work and some don’t, and the system doesn’t always come on as designed. ONSWC has hired two technical personnel to manage this function but their area of concern is not just Encore. It also includes a section in Briar Chapel that has the same kind of front lawn irrigation system as Encore plus all of the spray fields, all common areas and the schools inside and outside of Briar Chapel. This is a complicated system, an enormous task and one that requires constant management.

Within Encore the days and hours of operation are currently set for Tuesday, Thursday, Saturday and Sunday from 5am – 10am. Each sprinkler will operate for 5 minutes.

At the moment they are doing the best they can. Encore residents can help by being patient, but ONSWC needs to know when the system is not working in your yard. 

You should notify ONSWC by calling 877 511-2911 about not receiving water or specific sprinkler heads that are not working. The ONSWC Call Center is the only path for a solution. 

This will provide ONSWC with the basic information on what’s happening in Encore and allows you to get into the queue for service. 

Encore Board of Directors

Do not put it in your trash can and do not put it in the common areas.

Yard waste may be placed in a paper lawn bag at the end of your driveway on Wednesday evening for collection by Bland Landscaping on Thursday mornings.

Large amounts of yard waste need to be taken to the Chatham County Solid Waste and Recycling Center’s main facility in Pittsboro. There is a small fee.

Contact Kuester’s Management Services at Briar Chapel, 919-240-4955

The HOA has a contract with Bland Landscaping Company to maintain residents’ yards.

Contact CAMS with questions or problems.

Freezing Water Pipes In Your Home

Some of our neighbors in Encore have experienced freezing of their water pipes when temperatures have dropped into the low 20s and teens.  If not addressed, frozen water pipes can burst and flood your home.  Here are the steps you can take to reduce the chances of this happening to you.

Outside Water Faucets – Most homes have at least one outside water faucet and some have two.  Some, but not all, have a shut off valve, inside the house, for these outside faucets.  The shutoff valve, if labeled, is called a “Hose Bib Shutoff.”

For those with a Bib Shutoff, first go outside and open the faucet(s) and then, in your house, turn off the Bib Shutoff valve.  (The valve handle is in the off position when it is perpendicular to the pipe.)  Opening the outside faucet(s) first, allows the pipe to drain after you have turned off the Bib Valve.  Many of the homes have this valve in the front hall clothes closet.  If you cannot locate yours, ask your neighbors if they know where theirs are.

As added protection or if you don’t have a Bib Shutoff, you can purchase an inexpensive cover for your outside faucets from a local hardware store, such as Ace, or from Lowe’s or Home Depot.

Bathroom Sinks – Many of the houses in Encore have bathroom water pipes that run through exterior walls. These are susceptible to freezing and then bursting.  To reduce the likelihood of freezing, open the cabinet doors under the sinks in your bathrooms and open the faucets to allow a small drip.  Leave the doors open and allow the faucets to drip until the outside temperature rises to at least 30 degrees.

As part of the ongoing effort to keep Encore homeowners up to date, the Landscape Committee is pleased to provide some exciting updates regarding the lawn services provided by Bland.  We also have some key updates about Briar Chapel and other information you should find useful.

Landscape Flags

  • No Flag – If you desire no change in your current maintenance (you have flags or no flags and are happy) do nothing.
  • Red Flag – If you want no weed control spraying in your mulched areas, request a Red Flag.
  • Blue Flag – If you want to trim your own plantings, request a Blue Flag.

Bland will refresh the flags once everyone has submitted their opt-out requests. Date for submission is March 1st. After March 1st, your maintenance is set for the year (exceptions will be made for a new homeowner or major illness/injury altering the homeowner’s ability to maintain the yard). 

Remember:  if you opt out of any type of care and fail to maintain your property, Bland will be asked to perform all services moving forward. 

Send your flag request to [email protected] by March 1st.

Homeowner Responsibilities:

Water your grass, trees and shrubs as needed, except for your front yard which has irrigation. Remember in Phase 1 with grass eyebrows beside the drive, you must water them—irrigation does not reach them. Please be aware that should these areas die, Briar Chapel will require the homeowner to restore.

A foundation screen of shrubbery is required for all Briar Chapel homes (Encore is subject to both Briar Chapel and Encore rules). IF a tree dies, you must replace it.  IF you want to remove shrubs or trees, you need to get approval from Briar Chapel which is done by submitting a Design Review Request located on the Briar Chapel Life website.

Note: The rule that you can only replace a shrub or tree with the identical tree or shrub will be relaxed at some point in the next four months. Banned trees, shrubs and plants will continue to be banned (for example, Mimosa trees, Nandina shrubs, English Ivy ground cover). These are all non-native, invasive species. All banned plantings are listed in the Briar Chapel Covenants

Bland’s Responsibilities:

Mulch:  Bland will mulch all yards’ front, sides, and backs this year, expected late February/early March. Homeowners will be given notice of when the new mulch will be applied. They will use triple-shredded dyed dark brown mulch which is required by Briar Chapel.

Lawns:  Bland is responsible for all lawn care Their work is designed to create a harmonious and consistent environment. Their treatment schedules are noted in the annual list of duties which will be provided under separate cover. They will provide timely reminders so that animals and people can be kept off treated lawns for a few hours. 

Trees:  Bland will appropriately limb-up and trim shade trees in the front and back of all homes and any ornamental trees in yards that are interfering with driveways, sidewalks and clearing height for the riding mowers. Remember, Japanese Maples will never be trimmed by Bland.

Briar Chapel Enforcement office

Recently, the members of the Landscape Committee and Board met with Jasmine Mangal, who is the Briar Chapel Compliance Inspector. She provided the team a great overview of the Briar Chapel covenants which includes Encore. She also provided a seamless path for residents to ask questions and resolve issues. Dave Mirkovich, a member of both Encore and Briar Chapel Landscape Committees, will also be working with Jasmine to find ways to inform and update the Encore community. Jasmine has offered to meet with residents in her office to discuss violations, violations next steps, filling out DRC applications, etc. Homeowners can reach her by emailing  [email protected] to set up a meeting or calling 919-473-4955.

Other Items

There is no longer a charge for applying to make a minimal change –examples being trees not subject to DOT requirements, changing plantings, minor expansion of planted and/or mulched areas, or variance applications such as substituting anon-shade tree for a shade tree. There will be a $100 fee for projects that require a paid consultant review: fence installations or fence changes, landscape, or garden projects (including raised beds), and trees subject to DOT requirements. Violations will not be given for garden flags or statuary unless there is a complaint. (Note: these are all banned by Briar Chapel so if there is a complaint, the Briar Chapel Enforcement Officer will need to act.).

Encore’s Dave Mirkovich of our Landscape Committee can assist residents with tree change (he has lists of recommended trees with less invasive root systems, for example) and other applications, as can Jasmine at Briar Chapel.

Tags: planting, trees

Resource Directory

Our Resource Directory contains a list of businesses and individuals that are highly recommended by Encore residents. Click here to download the directory. This directory will be updated on an annual basis.  If you have a business or individual you can recommend, please send the company/individual name, address, website, and phone to Donna Buckley for inclusion in the next edition of this list.


This is the Encore HOA site, and no log-in is required.

Briar Chapel Life is their HOA site, and requires a username and password which they will set up for you.

You will need a username and password to access CAMS-Encore’s HOA management company. If you don’t have one, contact CAMS to set it up.

You will need a user name and password to access Kuester-Briar Chapel’s HOA management company. If you don’t have one, contact Kuester to set one up.

1. Launch Safari on your ‌iPhone‌ or ‌iPad‌. (this doesn’t work with Chrome)

2. Navigate to the site

3. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.

4. Scroll down to the list of actions and tap Add to Home Screen. (If you don’t see the action, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.)

5. Type a name for your site link. This will be the title that appears beneath the Encore icon on your Home screen.

6. Tap Add in the top-right corner of the screen.

7. The Encore icon will appear in the next available space on your device’s Home screen.

1. Open the Chrome browser and go to the website,

2. Tap the three-dot icon at the top of the screen to drop down a menu.

3. Select Add to Home Screen.

4. Edit the title of the icon.

5. Tap Add to transfer it to your home screen.

Residents should contact the webmaven.

Tag: password

Zip Code: 27516 plus your 4 extra digits

This is important for calculating the right amount of sales tax. Our mailing address is Chapel Hill, but we live in Chatham County which has a lower sales tax. Also, with the correct Zip code, the sales tax revenue goes to Chatham County, not Orange County. Look up your 9-digit zip code here.