If you see an answer that should be corrected, please contact us.
Amenities
Contact the Community Manager via this contact form.
5am-10pm daily
The 2025 pool hours are sunrise to sunset, May 10 through September 28.
Our pool policies: Documented in Pool & Patio Guiding Principles and Rules.
Yes! Instructions for accessing the WiFi network are posted in the clubhouse – coverage extends throughout the pool area.
Community Management
Email: [email protected]
Phone: 888-600-5044
Click here to find Board and committee meeting minutes.
Encore Common Areas
Briar Chapel HOA is responsible. Contact Kuester to submit a request: [email protected]
Encore HOA is responsible and has a contract with Bland Landscaping Company.
Contact Kuester to submit a request.
Email: [email protected]
Phone: 888-600-5044
Landscaping
The HOA has a contract with Bland Landscaping Company to maintain residents’ yards.
Contact Kuester with questions or problems.
Email: [email protected]
Phone: 888-600-5044
BLAND LANDSCAPING:
Lawns: Complete turf care; mowing, fertilization, pre and post-emergent weed control.
Mulch Application: When approved, mulch is distributed to front, side, and backyards. Ongoing weed control in mulched beds.
Trees: Trees in front and back of all homes are limbed-up, ornamental trees interfering with driveways, sidewalks and riding mower clearance will be trimmed. Japanese Maples will never be trimmed.
Click here for Bland’s turf and ornamental plant care.
Click here for Bland’s 2025 Horticultural & Turf Management schedule.
HOMEOWNER RESPONSIBILITIES :
Water your grass, trees, shrubs, and “grass eyebrows” (beside your driveway) if irrigation does not reach them. Please note Briar Chapel requires the homeowner maintain these areas.
A foundation screen of shrubbery is required for all Briar Chapel homes. If a tree dies, you must replace it. If you want to remove shrubs or trees, you will need to get approval from Briar Chapel through a Design Review Request. All non-native, invasive species are banned and are listed in the Briar Chapel Covenants.
LANDSCAPE FLAGS: Issued to residents who would like to opt out of two provided services. Flag selections remain for one year unless a home is sold or a resident is unable to care for the beds.
BLUE indicates you do not want your shrubs trimmed.
RED signifies you would like no weed control/Roundup spraying in your mulched beds.
LAWNS including edging are not effected by flags. Spring treatment is a preemergent + fertilizer combo.
REQUEST a flag by contacting Encore Community Manager thru this form.
For Purchase and Delivery through Bland’s subcontractor:
CPS Services: 550 Corporate Center Dr., Raleigh.
Contact: Kim Tovar, CPS Landscape Business Developer; 919-717-0052 or 919-859-0470; [email protected]
Material: Chocolate mulch (offers triple-shredded; moisture retention/weed suppression)
Application: Around house foundation, front yard tree rings, and perimeter beds.
Stick edging along all mulched areas for clean, professional border.
PRICING ESTIMATES: Upon request.
*Homeowners are encouraged to conduct their own research. Alternative outlets options might include Lowe’s Home Improvement.
To identify your Zone, use this map. Stars indicate where work begins in each section.
MOWING
Blue Zone 1: Mondays
Green Zone 2: Tuesdays (Lower Abercorn)
Yellow Zone 3: Wednesdays (Upper Abercorn)
Red Zone 4: Thursdays (upper Middleton & Clubhouse.) Clubhouse is checked more frequently; entry and club spaces prepped for weekend events.
All Zones: Fridays are reserved as a catch-all for removal of tree sappers, addressing weeds in the mulch and in the cracks of sidewalks and driveways, and is a make-up day for weather issues. Weather will always be a possible disrupter.
PRUNING
Annual pruning begins mid-July and continues throughout the season for various light trims, rose pruning, etc. Schedule proceeds in the Zone order.
Questions? David Lindquist, Chair, Landscape Committee
919-201-6154
The Briar Chapel Design Guidelines contain recommendations for trees and shrubs, pages 50-52.
Living in Encore
You can find them in the Events Calendar, along with a point of contact.
Contact the Community Manager: [email protected]
Submit a request to the Briar Chapel Design Review Committee. Application link found on the Briar Chapel Life website and here.
Front yard irrigation is provided by Old North State Water Company (ONSWC).
Each sprinkler operates for approximately 5 minutes. Grass and shrub systems may not activate simultaneously.
Schedule: Tues, Thurs, Sat, and Sun, 6am – 10am and evenings as conditions warrant.
If your yard is not receiving water or specific sprinkler heads aren’t working, call ONSWC at 877 511-2911.
Irrigation system schedule may be altered with heavy rains or pump station demands. Irrigation exists solely for the need of reducing cleansed water from our sewage system and is a benefit to us, not a right guaranteed by Encore or ONSWC.
In an emergency (flooding), and you’ve not received assistance within 30 mins, call Nathan at 336-964-5107. Calling this number in a non-emergency situation may result in your irrigation being cut off.
Do not put it in your trash can and do not put it in the common areas.
Bland has a designated pick-up collection day for homeowners bagged yard waste: Thursdays. Please place the material by the curb on Wednesday evening.
Large amounts of yard waste need to be taken to the Chatham County Solid Waste and Recycling Center’s main facility in Pittsboro. There is a small fee.
Contact Kuester’s Management Services at Briar Chapel, 919-240-4955
This is important for calculating the right amount of sales tax. Our mailing address is Chapel Hill, but we live in Chatham County which has a lower sales tax. Also, with the correct Zip code, the sales tax revenue goes to Chatham County, not Orange County. Look up your 9-digit zip code here.
Encore Cares is a resident group that mails special-occasion cards to residents. If you know of someone who would appreciate a note of acknowledgement, sympathy, or get-well, email the relevant details to Judy Knight: [email protected].
- Contact the Community Manager to get a clubhouse access card. Let the Webmaven know your name and address for the Resident Directory, and email address for news.
- Sign up for accounts with Kuester.
- Browse Briar Chapel Life to familiarize yourself with all the Briar Chapel has to offer.
Our Resource Directory contains a list of businesses and individuals that are highly recommended by Encore residents. If you have a business or individual you can recommend, please send the company/individual name, address, website, and phone to Donna Buckley for inclusion in the next edition of this list.
Freezing Water Pipes In Your Home
Some of our neighbors in Encore have experienced freezing of their water pipes when temperatures have dropped into the low 20s and teens. If not addressed, frozen water pipes can burst and flood your home. Here are the steps you can take to reduce the chances of this happening to you.
Outside Water Faucets – Most homes have at least one outside water faucet and some have two. Some homes have an indoor “Hose Bibb” shutoff, often in the front hall closet, for the outside faucets.
If you have a Bibb Shutoff, open the outside faucet(s) and then turn off the inside Bibb Shutoff valve. (The valve handle is in the off position when it is perpendicular to the pipe.) Opening the outside faucet(s) first, allows the pipe to drain after you have turned off the Bib Valve.
As added protection or if you don’t have a Bib Shutoff, you can purchase an inexpensive cover for your outside faucets from a local hardware store, such as Ace, or from Lowe’s or Home Depot.
Bathroom Sinks – Many of the houses in Encore have bathroom water pipes that run through exterior walls. These are susceptible to freezing and then bursting. To reduce the likelihood of freezing, open the cabinet doors under the sinks in your bathrooms and open the faucets to allow a small drip. Leave the doors open and allow the faucets to drip until the outside temperature rises to at least 30 degrees.
Please let the Community Manager know if you plan to put your home on the market.
Individuals interested in potentially purchasing a home in the neighborhood will often stop by the clubhouse for a tour. It’s good for us to know what is for sale and/or what might be “coming soon.”
Before moving out, please also drop off your clubhouse access cards and if possible, provide the names of the soon-to-be new homeowners.
Resident mailbox keys can also be turned in to Gloria or left in the home for the new residents.
Looking for advice? A referral? A special skill?
Our private Google Group is for informal communication among Encore residents. Ask for referrals, post an announcement, ask to borrow something, give kudos, reach out for assistance, etc. You can choose to receive individual posts as they happen or a daily summary of all the activity.
Send Paul Hrusovsky an email [email protected] and he’ll sign you up.
You’ll need a Google ACCOUNT. Getting one is simple.
Public Safety
Non-emergency, call 919-542-2811
Emergency, call 911
Call 919-542-7203 for Chatham Sheriff’s Animal Resource Center
Website
ENCORE: You are currently on the Encore HOA site, and no log-in is required. The Resident Directory and Meeting Minutes pages are password protected. Contact the webmaven for that password.
BRIAR CHAPEL: The HOA site is Briar Chapel Life and requires a username and password which they will set up for you.
KUESTER PORTAL: Kuester manages both Encore and Briar Chapel. You’ll have one Kuester.com login but two accounts. For user name/password, contact Kuester support.
Email: [email protected]
Phone: 888-600-5044
1. Launch Safari on your iPhone or iPad. (this doesn’t work with Chrome)
2. Navigate to the site www.encorebriarchapel.com
3. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
4. Scroll down to the list of actions and tap Add to Home Screen. (If you don’t see the action, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.)
5. Type a name for your site link. This will be the title that appears beneath the Encore icon on your Home screen.
6. Tap Add in the top-right corner of the screen.
7. The Encore icon will appear in the next available space on your device’s Home screen.
1. Open the Chrome browser and go to the website, encorebriarchapel.com
2. Tap the three-dot icon at the top of the screen to drop down a menu.
3. Select Add to Home Screen.
4. Edit the title of the icon.
5. Tap Add to transfer it to your home screen.
Residents should contact the webmaven.