This page is maintained by Encore volunteers. If you see an answer that needs to be corrected, please contact us!
Click on each question to open the answer.
Amenities
Contact the Community Manager via this contact form.
5am-10pm daily
The 2024 pool hours are sunrise to sunset, May 11 through September 29.
The basis for the pool guest policy is documented in Pool Guest Guiding Principles.
The Encore pool is open to Encore residents and their guests, ages 30 years and older. Guests must be accompanied by a resident at all times. Anyone using the pool must sign the “Pool and Amenities Release of Liability, Assumption of Risk & Indemnification Agreement,” available in the clubhouse outside the gym area. Anyone who fails to sign the form assumes all risk.
Guiding Principles for bringing guests:
1. On an occasional basis, perhaps a couple of times per month, residents may bring 2-3 visiting house guests;
2. On a daily basis, two people per household may enjoy the pool.
Yes! Instructions for accessing the WiFi nextwork are posted in the clubhouse – coverage extends throughout the pool area.
Clubs and Groups
You can find them in the Events Calendar, along with a point of contact.
Contact the Community Manager.
Encore Cares is a resident volunteer group that mails special-occasion cards to residents. If you know of someone who has experienced a bereavement, a milestone anniversary, or a hospitalization, and you know that person would appreciate a note of acknowledgement or sympathy or get-well, email the relevant details to [email protected].
Common Areas in Encore
Briar Chapel HOA is responsible and has a contract with BrightView Landscape.
Contact Kuester to submit a request.
Encore HOA is responsible and has a contract with Bland Landscaping Company.
Contact Kuester to submit a request.
Email: [email protected]
Phone: 803-802-0004 or 888-600-5044
Community Management- Briar Chapel
Call 888-600-5044 or use the link on the homepage.
Community Management- Encore
Email: [email protected]
Phone: 803-802-0004 or 888-600-5044
Click here to find Board and committee meeting minutes.
My Property
Submit a request to the Briar Chapel Design Review Committee using the Briar Chapel Life link on the homepage.
August 2024
Encore’s irrigation is provided by Old North State Water Company (ONSWC).
The days and hours of operation are currently set for Tuesday, Thursday, Saturday, and Sunday from 5am – 10am (or at night as conditions warrant), though system irrigation times are sometimes altered due to heavy rains or pump station issues.
Each sprinkler will operate for 5 minutes. Grass and shrub systems may not work simultaneously.
If your yard is not receiving water, or specific sprinkler heads are not working, call ONSWC at 877 511-2911.
In an emergency (flooding), if no one comes within 30 minutes, call Nathan at 336-964-5107. Calling this number in a non-emergency situation may result in your irrigation being cut off.
Do not put it in your trash can and do not put it in the common areas.
Yard waste may be placed in a paper lawn bag at the end of your driveway on Wednesday evening for collection by Bland Landscaping on Thursday mornings.
Large amounts of yard waste need to be taken to the Chatham County Solid Waste and Recycling Center’s main facility in Pittsboro. There is a small fee.
Contact Kuester’s Management Services at Briar Chapel, 919-240-4955
The HOA has a contract with Bland Landscaping Company to maintain residents’ yards.
Contact Kuester with questions or problems.
Email: [email protected]
Phone: 803-802-0004 or 888-600-5044
Freezing Water Pipes In Your Home
Some of our neighbors in Encore have experienced freezing of their water pipes when temperatures have dropped into the low 20s and teens. If not addressed, frozen water pipes can burst and flood your home. Here are the steps you can take to reduce the chances of this happening to you.
Outside Water Faucets – Most homes have at least one outside water faucet and some have two. Some, but not all, have a shut off valve, inside the house, for these outside faucets. The shutoff valve, if labeled, is called a “Hose Bib Shutoff.”
For those with a Bib Shutoff, first go outside and open the faucet(s) and then, in your house, turn off the Bib Shutoff valve. (The valve handle is in the off position when it is perpendicular to the pipe.) Opening the outside faucet(s) first, allows the pipe to drain after you have turned off the Bib Valve. Many of the homes have this valve in the front hall clothes closet. If you cannot locate yours, ask your neighbors if they know where theirs are.
As added protection or if you don’t have a Bib Shutoff, you can purchase an inexpensive cover for your outside faucets from a local hardware store, such as Ace, or from Lowe’s or Home Depot.
Bathroom Sinks – Many of the houses in Encore have bathroom water pipes that run through exterior walls. These are susceptible to freezing and then bursting. To reduce the likelihood of freezing, open the cabinet doors under the sinks in your bathrooms and open the faucets to allow a small drip. Leave the doors open and allow the faucets to drip until the outside temperature rises to at least 30 degrees.
Homeowner Responsibilities:
Water your grass, trees and shrubs as needed. In Phase 1, you must water the grass eyebrows beside the driveway—irrigation does not reach them. Please be aware that should these areas die, Briar Chapel will require the homeowner to restore.
A foundation screen of shrubbery is required for all Briar Chapel homes (Encore is subject to both Briar Chapel and Encore rules). If a tree dies, you must replace it. If you want to remove shrubs or trees, you will need to get approval from Briar Chapel, which is done by submitting a Design Review Request located on the Briar Chapel Life website.
All non-native, invasive species are banned. These are listed in the Briar Chapel Covenants.
David Mirkovich of our Landscape Committee can assist residents with tree change (he has lists of recommended trees with less invasive root systems, for example) and other applications.
Bland’s Responsibilities:
Mulch: Bland will mulch all yards’ front, sides, and backs every other year.
Lawns: Bland is responsible for all lawn care Their work is designed to create a harmonious and consistent environment. You will be notified when treatment is scheduled.
Trees: Bland will appropriately limb-up and trim shade trees in the front and back of all homes and any ornamental trees in yards that are interfering with driveways, sidewalks and clearing height for the riding mowers. Japanese Maples will never be trimmed.
August, 2024
Reference this map to see which Zone your property is in.
Blue Zone 1 will always be mowed Monday, weather permitting for mowing. It will be the first section for annual pruning beginning in mid-July as well as first for various light trims, rose pruning, etc.
Green Zone 2 (lower Abercorn) will be Tuesdays for mowing. It will be section two for pruning.
Yellow Zone 3 (upper Abercorn) will be Wednesday for mowing. It is section three for pruning.
Red Zone 4 (Club House area with upper Middleton) will be Thursday to prepare our entry and club spaces for the weekend events. Same order for pruning houses; club checked more frequently.
Stars indicate where work begins in each section.
As always weather will be a possible disrupter.
Fridays are reserved for all sorts of extra work such as weed killer in mulch, removal of sappers on trees, killing weeds in the cracks of sidewalks and driveways, and MOST importantly being the make-up day for weather issues.
David Lindquist, Chair, Landscape Committee
919-201-6154
Public Safety
Non-emergency, call 919-542-2811
Emergency, call 911
Resource Directory
Our Resource Directory contains a list of businesses and individuals that are highly recommended by Encore residents. Click here to download the directory. This directory will be updated on an annual basis. If you have a business or individual you can recommend, please send the company/individual name, address, website, and phone to Donna Buckley for inclusion in the next edition of this list.
Website
This is the Encore HOA site, and no log-in is required. Residents will use a password to access the Resident Directory and Meeting Minutes pages. Contact the webmaven to get that password.
Briar Chapel Life is their HOA site, and requires a username and password which they will set up for you.
You will need a user name and password to access Kuester.com, which manages both Briar Chapel and Encore. If you don’t have one, contact Kuester to set one up. You will have one login, but two accounts.
Email: [email protected]
Phone: 803-802-0004 or 888-600-5044
1. Launch Safari on your iPhone or iPad. (this doesn’t work with Chrome)
2. Navigate to the site www.encorebriarchapel.com
3. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
4. Scroll down to the list of actions and tap Add to Home Screen. (If you don’t see the action, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.)
5. Type a name for your site link. This will be the title that appears beneath the Encore icon on your Home screen.
6. Tap Add in the top-right corner of the screen.
7. The Encore icon will appear in the next available space on your device’s Home screen.
1. Open the Chrome browser and go to the website, encorebriarchapel.com
2. Tap the three-dot icon at the top of the screen to drop down a menu.
3. Select Add to Home Screen.
4. Edit the title of the icon.
5. Tap Add to transfer it to your home screen.
Residents should contact the webmaven.
Zip Code: 27516 plus your 4 extra digits
This is important for calculating the right amount of sales tax. Our mailing address is Chapel Hill, but we live in Chatham County which has a lower sales tax. Also, with the correct Zip code, the sales tax revenue goes to Chatham County, not Orange County. Look up your 9-digit zip code here.