If you see an answer that should be corrected, please contact us.
Amenities
Contact the Community Manager via this contact form.
5am-10pm daily
The 2025 pool hours are sunrise to sunset, May 10 through September 28.
Our pool policies: Documented in Pool & Patio Guiding Principles and Rules.
Yes! Instructions for accessing the WiFi nextwork are posted in the clubhouse – coverage extends throughout the pool area.
Clubs and Groups
You can find them in the Events Calendar, along with a point of contact.
Contact the Community Manager: [email protected]
Encore Cares is a resident group that mails special-occasion cards to residents. If you know of someone who would appreciate a note of acknowledgement, sympathy, or get-well, email the relevant details to Judy Knight: [email protected].
Looking for advice? A referral? A special skill?
Our private Google Group is for informal communication among Encore residents. Ask for referrals, post an announcement, ask to borrow something, give kudos, reach out for assistance, etc. You can choose to receive individual posts as they happen or a daily summary of all the activity.
Send Paul Hrusovsky an email [email protected] and he’ll sign you up.
You’ll need a Google ACCOUNT. Getting one is simple.
Community Management
Email: [email protected]
Phone: 888-600-5044
Click here to find Board and committee meeting minutes.
Encore Common Areas
Briar Chapel HOA is responsible. Contact Kuester to submit a request: [email protected]
Encore HOA is responsible and has a contract with Bland Landscaping Company.
Contact Kuester to submit a request.
Email: [email protected]
Phone: 888-600-5044
My Property
Submit a request to the Briar Chapel Design Review Committee. Application link found on the Briar Chapel Life homepage and here.
Encore’s irrigation is provided by Old North State Water Company (ONSWC).
The days and hours of operation are currently set for Tuesday, Thursday, Saturday, and Sunday from 6am – 10am (or at night as conditions warrant), though system irrigation times are sometimes altered due to heavy rains or pump station issues.
Each sprinkler operates for 5 minutes. Grass and shrub systems may not work simultaneously.
If your yard is not receiving water, or specific sprinkler heads are not working, call ONSWC at 877 511-2911.
In an emergency (flooding), if no one comes within 30 minutes, call Nathan at 336-964-5107. Calling this number in a non-emergency situation may result in your irrigation being cut off.
Do not put it in your trash can and do not put it in the common areas.
Bland has a designated pick-up collection day for homeowners bagged yard waste: Thursdays. Please place the material by the curb on Wednesday evening.
Large amounts of yard waste need to be taken to the Chatham County Solid Waste and Recycling Center’s main facility in Pittsboro. There is a small fee.
Contact Kuester’s Management Services at Briar Chapel, 919-240-4955
The HOA has a contract with Bland Landscaping Company to maintain residents’ yards.
Contact Kuester with questions or problems.
Email: [email protected]
Phone: 888-600-5044
Freezing Water Pipes In Your Home
Some of our neighbors in Encore have experienced freezing of their water pipes when temperatures have dropped into the low 20s and teens. If not addressed, frozen water pipes can burst and flood your home. Here are the steps you can take to reduce the chances of this happening to you.
Outside Water Faucets – Most homes have at least one outside water faucet and some have two. Some homes have an indoor “Hose Bibb” shutoff, often in the front hall closet, for the outside faucets.
If you have a Bibb Shutoff, open the outside faucet(s) and then turn off the inside Bibb Shutoff valve. (The valve handle is in the off position when it is perpendicular to the pipe.) Opening the outside faucet(s) first, allows the pipe to drain after you have turned off the Bib Valve.
As added protection or if you don’t have a Bib Shutoff, you can purchase an inexpensive cover for your outside faucets from a local hardware store, such as Ace, or from Lowe’s or Home Depot.
Bathroom Sinks – Many of the houses in Encore have bathroom water pipes that run through exterior walls. These are susceptible to freezing and then bursting. To reduce the likelihood of freezing, open the cabinet doors under the sinks in your bathrooms and open the faucets to allow a small drip. Leave the doors open and allow the faucets to drip until the outside temperature rises to at least 30 degrees.
Homeowner Responsibilities:
Water your grass, trees and shrubs as needed. You’ll also need to water the”grass eyebrows” beside your driveway if irrigation does not reach them. Please be aware that should these areas die, Briar Chapel requires the homeowner to restore.
A foundation screen of shrubbery is required for all Briar Chapel homes. If a tree dies, you must replace it. If you want to remove shrubs or trees, you will need to get approval from Briar Chapel by submitting a Design Review Request. All non-native, invasive species are banned and are listed in the Briar Chapel Covenants. The Landscape Committee can assist residents with recommended trees (with minimally invasive root systems, for example.)
Flag Options: Bland will spray weed control in mulched areas and prune your shrubs. If you do not want your shrubs trimmed, display a Blue Flag. If you want no weed control spraying in your mulched areas, display a Red Flag. Request flags by contacting Gloria Mock, Encore Community Manager, thru this contact form.
Bland’s Responsibilities:
Mulch: Bland will mulch all yards’ front, sides, and backs every other year.
Lawns: Bland is responsible for all lawn care.
Trees: Bland will appropriately limb-up and trim shade trees in the front and back of all homes and any ornamental trees in yards that are interfering with driveways, sidewalks and clearing height for the riding mowers. Japanese Maples will never be trimmed.
Click here for Bland’s turf care, ornamental plant maintenance, mulch applications, and additional services throughout the year.
Click here for Bland’s Horticultural & Turf Management 2025 schedule
Reference this map to see which Zone your property is in. Stars indicate where work begins in each section.
Blue Zone 1: mowed Monday. 1st section for annual pruning beginning in mid-July and for various light trims, rose pruning, etc.
Green Zone 2: (lower Abercorn) mowed Tuesdays. Section 2 for pruning.
Yellow Zone 3: (upper Abercorn) mowed Wednesday. Section 3 for pruning.
Red Zone 4: (upper Middleton & Clubhouse): mowed Thursday to prepare our entry and club spaces for weekend events. Section 4 for pruning; clubhouse checked more frequently.
Fridays: Reserved for all sorts of extra work: removal of tree sappers, addressing weeds in the mulch and in the cracks of sidewalks and driveways, and is a make-up day for weather issues.
As always weather will be a possible disrupter.
David Lindquist, Chair, Landscape Committee
919-201-6154
The Briar Chapel Design Guidelines contain recommendations for trees and shrubs, pages 50-52.
Please let the Community Manager know if you plan to put your home on the market.
Individuals interested in potentially purchasing a home in the neighborhood will often stop by the clubhouse for a tour. It’s good for us to know what is for sale and/or what might be “coming soon.”
Before moving out, please also drop off your clubhouse access cards and if possible, provide the names of the soon-to-be new homeowners.
Resident mailbox keys can also be turned in to Gloria or left in the home for the new residents.
Public Safety
Non-emergency, call 919-542-2811
Emergency, call 911
Call 919-542-7203 for Chatham Sheriff’s Animal Resource Center
Resource Directory
Our Resource Directory contains a list of businesses and individuals that are highly recommended by Encore residents. If you have a business or individual you can recommend, please send the company/individual name, address, website, and phone to Donna Buckley for inclusion in the next edition of this list.
Website
ENCORE: You are currently on the Encore HOA site, and no log-in is required. The Resident Directory and Meeting Minutes pages are password protected. Contact the webmaven for that password.
BRIAR CHAPEL: The HOA site is Briar Chapel Life and requires a username and password which they will set up for you.
KUESTER PORTAL: Kuester manages both Encore and Briar Chapel. You’ll have one Kuester.com login but two accounts. For user name/password, contact Kuester support.
Email: [email protected]
Phone: 888-600-5044
1. Launch Safari on your iPhone or iPad. (this doesn’t work with Chrome)
2. Navigate to the site www.encorebriarchapel.com
3. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
4. Scroll down to the list of actions and tap Add to Home Screen. (If you don’t see the action, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.)
5. Type a name for your site link. This will be the title that appears beneath the Encore icon on your Home screen.
6. Tap Add in the top-right corner of the screen.
7. The Encore icon will appear in the next available space on your device’s Home screen.
1. Open the Chrome browser and go to the website, encorebriarchapel.com
2. Tap the three-dot icon at the top of the screen to drop down a menu.
3. Select Add to Home Screen.
4. Edit the title of the icon.
5. Tap Add to transfer it to your home screen.
Residents should contact the webmaven.
Zip Code: 27516 plus your 4 extra digits
This is important for calculating the right amount of sales tax. Our mailing address is Chapel Hill, but we live in Chatham County which has a lower sales tax. Also, with the correct Zip code, the sales tax revenue goes to Chatham County, not Orange County. Look up your 9-digit zip code here.